Managed IT Support
Maximise your software system’s efficiency and life cycle with Managed Services
Managed IT Services
In a fully ‘connected’ world, professional software system management is crucial for the safe and efficient operation of IT and OT systems in clients’ primary business-critical processes. EdgeTech’s Managed Services guarantee software system continuity for a long time. We do this for software developed by our own staff, but also for third parties’ code and versions. We continuously improve the systems under our management and adjust them to the ever changing circumstances.
IT infrastructure assessment
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
- IT infrastructure cost optimization.
IT infrastructure monitoring 24/7
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain the infrastructure productivity.
- Outsourced Network Operations Center (NOC).
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability assessment.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT help desk
- L1 help desk – resolution of user issues.
- L2 help desk – resolution of technical issues that don’t require code changes.
- L3 help desk – resolution of technical issues at the code level.
Cloud management
- AWS, Azure and multi-cloud infrastructure management.
- Deployment of cloud infrastructures.
- Applications and data migration to the cloud.
- Cloud monitoring and optimization.
Managed application services
- Application monitoring with a focus on critical metrics, like application availability and response time.
- Application troubleshooting.
- Application modernization (including application re-engineering, re-architecting, redesign).
- Application evolution with continuous delivery of new features and design experiments.
